Refund policy

RETURN AND REFUND POLICY

we put a lot of care into every card before it leaves our hands, but if something arrives damaged or with a printing defect, that's on us and we'll make it right.

one small ask: please record a clear, continuous video while opening your parcel, starting before the packaging is opened. we know it sounds a bit much, but it's the only way we can tell whether something was damaged in transit versus after it arrived. without an unboxing video, we won't be able to process a damage claim, so please don't skip this bit.

if something did arrive damaged, send us the unboxing video along with your order number on WhatsApp (+92 335 0851777) within 3 days of delivery, and we'll get a replacement sorted.

cards that have been written in, used, or are in perfect condition but just changed your mind, unfortunately can't be returned. we're a one-person operation and every card that comes back is a card we can't resell.

cancellations: we confirm every order on whatsapp before it ships, that's your window to cancel, change your mind, or update your address. once your order has been dispatched, it's on its way and we can't stop it. for cash on delivery orders, please don't cancel at the door, the rider has made the trip and we've packed your order. if you've changed your mind, let us know during the whatsapp confirmation, not when the rider's already there.

exchanges: we currently don't offer exchanges. given the price of the cards and the cost of shipping, the math just doesn't work out for either of us. if something genuinely went wrong with your order though, always reach out and we'll figure it out together.